Report a repair
Before clicking below, have the following ready: your full name, property address, a description of the issue, and a photo if possible.
- Your full address
- A photo of the issue if you can
- Mark as urgent if it's a safety risk
Understanding repair categories
Emergency — within 24 hours
- No heating or hot water in winter
- Gas leaks
- Electrical faults
- Serious leaks or flooding
- Blocked toilets (if only one in property)
- Fire or security hazards
Urgent — within 3–5 days
- Broken appliances
- Minor leaks or plumbing issues
- Partial heating loss
- Damaged flooring or unsafe stair rails
Routine — within 14 days
- Loose fittings and door handles
- Cracks in walls
- Cosmetic damage
Report Damp or Mould
Tenants and members of the public can report damp or mould issues using the form below. Your report will be logged and actioned promptly.
Report Damp or Mould Now →Emergency line — 24/7
Gas leaks, flooding, no heating in winter, or any immediate safety risk — call this number any time, day or night.
Emergency utility contacts
Lost your keys?
Order a Replacement Key →Lost key? Order a single replacement key for your room or front door.Order Two Replacement Keys →HMO tenants — if you have lost both your front door key and bedroom key, order both replacements here.
Payments are processed securely via Stripe.
Find accommodation
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